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Terms and conditions agreement of sale
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE as set out below. Your use of this site and/or purchase from HPP Group indicates your acceptance of these terms and conditions. HPP Group reserves the right to make changes to this web site and these terms and conditions at any time without prior notice.
Placing orders
All orders placed are subject to confirmation and acceptance by HPP Group, this includes the pre-paid orders, eg. direct deposit etc. HPP Group only ships within Australia. No overseas orders will be accepted. All relevent details and address fields must be filled out. If there is any omissions in the required fields then your order may be declined. HPP Group requires all relevent information to be able to correctly process and dispatch orders.
To minimise errors and improve efficiency, orders should be placed using our on-line E-Commerce ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax on (07) 55 745 233. Unfortunately we do not accept phone orders.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after shipping will result in the Transaction being considered as a returned item and will be subject of the conditions as set out in our refund policy. Cancellations may be communicated by email or Fax.
Payment Methods Accepted
Payment can be made via credit cards Visa, Mastercard, Direct Bank Deposit.
Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance.
This include direct deposits.
All prices are in Australian Dollars
· The title of the goods supplied does not pass to the customer from HPP Group until the full amount is paid to HPP Group.
Shipping
- Goods are shipped ONLY to Australian addresses. No overseas orders can be processed by us.
· We do not ship to third party addresses unless that address is known and can be verified by HPP Group.
· HPP Group will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
· Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Goods may take up to 10 Business Days after cleared payment is received, to be received by you (the customer).
Tracking of order delivery
· When your order is shipped you will be sent an E-mail or Telephone confirmation.
Return and refund
Any incorrect, missing or damaged items received must be reported to HPP Group within 24 hours of you receiving the delivery
This can only be done by E-mail or Fax.
Refer to our Refund Policy document for more information on refunds and returns.
Some returned goods are found to be, not faulty. If the returned goods are determined by HPP Group to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customers credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Disclaimer
· Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
· Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
· Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.